Rotten AppleCare experience, continued
“I have wasted a day.”
So the Emperor Trajan was said to have said if he'd let a day go by without doing some charitable act.
And so have I wasted mine, waiting for the lady from AppleCare Customer Service who, on Friday, said that she would look into my case on Monday, to call, which of course she hasn't. I really don't know why I'm so surprised.
Or rather not surprised, but extremely disappointed that they wouldn't keep their word. After all, they've already demonstrated deception and dishonesty.
I'm making up for the time lost by compiling and installing new software on the Mac. I want to get away from using actual Apple apps (which have a tendency to suck, anyway, often missing useful features found in other apps, or just plain having annoying behaviours), as soon as possible.
Adding Unix software is a surprisingly complex process. Even with Fink to help out with dependencies and such, in order to get a configuration of ImageMagick that I like, using the latest version before I use it a dependency in the KDE Office port, which I'm installing for their paint and vector programs, I have to go backwards in a kind of reverse breadcrumb trail, building the tools I need in order to build the tools that I want.
I want SVG support, so I must have librsvg installed. In order to have librsvg installed with support for gzipped SVGs, I must have libgsf. In order to compile libgsf, I need to have the XML::Parser perl module. In order to build the XML::Parser perl module, I must first compile expat. And so forth.
None of this really wavers my determination to have SVG support in ImageMagick, but it's mildly frustrating. They could at least list in the README where to find the necessary packages. One could probably make a rather fascinating map of various software dependencies.
So the Emperor Trajan was said to have said if he'd let a day go by without doing some charitable act.
And so have I wasted mine, waiting for the lady from AppleCare Customer Service who, on Friday, said that she would look into my case on Monday, to call, which of course she hasn't. I really don't know why I'm so surprised.
Or rather not surprised, but extremely disappointed that they wouldn't keep their word. After all, they've already demonstrated deception and dishonesty.
I'm making up for the time lost by compiling and installing new software on the Mac. I want to get away from using actual Apple apps (which have a tendency to suck, anyway, often missing useful features found in other apps, or just plain having annoying behaviours), as soon as possible.
Adding Unix software is a surprisingly complex process. Even with Fink to help out with dependencies and such, in order to get a configuration of ImageMagick that I like, using the latest version before I use it a dependency in the KDE Office port, which I'm installing for their paint and vector programs, I have to go backwards in a kind of reverse breadcrumb trail, building the tools I need in order to build the tools that I want.
I want SVG support, so I must have librsvg installed. In order to have librsvg installed with support for gzipped SVGs, I must have libgsf. In order to compile libgsf, I need to have the XML::Parser perl module. In order to build the XML::Parser perl module, I must first compile expat. And so forth.
None of this really wavers my determination to have SVG support in ImageMagick, but it's mildly frustrating. They could at least list in the README where to find the necessary packages. One could probably make a rather fascinating map of various software dependencies.
posted by Alexander the Drake at 9:52 pm
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